Involy Terms of Service

Last updated: 19 May 2026 · Version: 2.0

Introduction

Welcome to Involy, a cloud platform designed to facilitate invoice issuance for self-employed professionals and SMEs, developed by Intellizy S.L. ("Intellizy"), a Spanish private limited company with registered office at Faraday 7, 28049 Madrid (Spain) and tax identification number B85342822. These Terms of Service (the "Terms" or the "ToS") govern the User's access to and use of the Involy Service. By accessing or using the Service, the User agrees to be bound by these Terms. Please read them carefully.

These Terms are complemented by the following documents, which are incorporated by reference and form part of the contract between the User and Intellizy:

• The Privacy Policy, which governs the processing of the User's personal data by Intellizy as controller.
• The Data Processing Agreement (DPA), which governs the processing by Intellizy of the personal data the User enters into the Service on the User's behalf.
• The Cookies Policy.
• The Verifactu Responsibility Statement.

Key definitions

• Service: the Involy software, the platform and the associated functionalities, features and content provided by Intellizy.
• User (also "Customer"): any natural or legal person who accesses or uses the Service.
• Content: any data, information or material uploaded, created or shared by the User in the Service, including the content of the invoices the User issues through Involy.
• Plan: each of the access modalities to the Service offered by Intellizy, with the features and prices published on the Involy website. Plans include free Plans and paid Plans.
• Subscription: the User's contracting of a paid Plan, in accordance with the conditions published on the website.
• AI-included Plan: a Plan that includes the Artificial Intelligence Features as part of the contracted service.
• AI Promotional Credits: non-renewable credits that Intellizy assigns on a one-off basis to the User registering on a Plan that does not include AI by default, in order to allow the User to try the AI Features at no additional cost.
• Subscription Cancellation: the User's decision not to renew the paid Subscription. Following a Subscription Cancellation, the User's account is transferred to the free Plan and the User may continue using the Service with the features and limitations of that Plan.
• Account Cancellation: the definitive closure of the User's account in the Service, which entails the cessation of the use of the Service by the User and the deletion of the User's data on the terms set out in the Privacy Policy and in the DPA.
• Privacy Policy: the Involy privacy policy available at this page.
• DPA or Data Processing Agreement: the agreement available at this page, which governs the processing by Intellizy of the personal data the User enters into the Service in the capacity of controller.
• Payment Gateway or Payment Service Provider: the third-party provider through which Intellizy processes payments and issues invoices corresponding to the User's Subscription.

Table of Contents

1. Acceptance of the Terms
2. User Accounts
3. Artificial Intelligence Features
4. Payment Terms and Subscriptions
5. User Responsibilities
6. User Responsibility for Third-Party Claims
7. Intellectual Property
8. Confidentiality
9. Privacy and Data Processing
10. Account Cancellation and Termination of the Service
11. Disclaimer of Warranties
12. Limitation of Liability
13. Modifications to the Terms
14. Dispute Resolution
15. Governing Law
16. Miscellaneous Provisions

1. Acceptance of the Terms

In order to register and use the Service, the User must expressly accept these Terms and the documents incorporated by reference by activating the corresponding acceptance control (a toggle or equivalent option) on the registration form. This express acceptance is a mandatory prerequisite to complete the registration process and to use the Service.

By activating the acceptance control, the User acknowledges that the User has read, understood and agreed to be bound by these Terms and by the documents incorporated by reference (Privacy Policy, DPA, Cookies Policy and Verifactu Responsibility Statement). These documents constitute a legally binding agreement between the User and Intellizy.

The User represents that the User has sufficient legal capacity to enter into this contract and, when acting on behalf of a legal person, that the User has sufficient authority to bind it. The Service is intended for professionals in the exercise of their economic activity and is not directed to persons under 18 years of age.

2. User Accounts

• Account registration. To use the Service, the User must create an account by providing truthful, accurate and complete information, including a valid email address that will serve as the access identifier and the primary communication channel. The User is solely responsible for the accuracy and the upkeep of the account information.
• Account security. The User is responsible for maintaining the confidentiality of the User's credentials and for any activity occurring under the account. The User agrees to use strong passwords and to enable any additional security measures that Intellizy makes available. The User must notify Intellizy without delay of any unauthorised use of the account by emailing support@involy.com.
• Verification and recovery. Intellizy may require the User to verify the account information. We will provide reasonable assistance to recover the account in the event of lost credentials, but we cannot guarantee recovery in all circumstances.
• Restrictions. The User may not share or transfer the User's account to third parties. Intellizy reserves the right to suspend or cancel accounts that breach these Terms or are used for prohibited activities.

3. Artificial Intelligence Features

The Service incorporates features based on artificial intelligence (the "AI Features"), such as speech-to-text transcription or content generation to assist in the preparation of invoices. The AI Features are available across all Plans.

• In AI-included Plans, the AI Features form part of the contracted Service.
• In Plans that do not include AI by default, Intellizy offers AI Promotional Credits that allow the User to try the AI Features at no additional cost. In these Plans, the AI Features are enabled by default.

Operation of AI credits. The use of the AI Features is subject to a credit allowance, the rules for which differ depending on the contracted Plan:

• Promotional Credits (Plans that do not include AI by default). Promotional Credits are assigned to the User on a one-off basis at the time of registration on a Plan that does not include AI by default. Promotional Credits are not renewed: once consumed, they are not replenished upon Plan renewal, nor reassigned upon subsequent Plan changes.
• Credits included in AI-included Plans. AI-included Plans include an AI credit allowance that is reset at the beginning of each billing period (monthly or annual, depending on the contracted Plan). Credits not consumed at the end of the period do not accumulate and do not roll over into the following period. This behaviour mirrors that of the issuable-invoice allowance included in each Plan.
• Changes between Plans. If the User moves from a Plan that does not include AI by default to an AI-included Plan, any unused Promotional Credits are forfeited at the time of the change and are replaced by the credit allowance of the new Plan. If the User, having previously held an AI-included Plan, returns to a Plan that does not include AI by default, the User will not receive new Promotional Credits, as the promotional purpose (allowing the User to try the AI Features) is considered fulfilled.

AI use beyond the credit allowance (AI pay-per-use). When the User has consumed the entire AI credit allowance available for the period (whether Promotional Credits or the credits included in an AI-included Plan), the AI Features cease to be available by default until the next renewal or credit reset. The User may opt to enable the use of the AI Features on a pay-per-use basis, which will allow the User to continue using the AI Features beyond the Plan's credit allowance, at an additional per-use cost. This modality is available both in AI-included Plans and in Plans that do not include AI by default.

AI pay-per-use is disabled by default and requires express activation by the User from the "AI Data" section of the account settings. Charges generated under this modality are invoiced monthly: if the contracted Plan has monthly periodicity, they are included in the Subscription invoice for the relevant month; if the contracted Plan has annual periodicity, they are issued in a separate invoice.

Deactivation. Regardless of the Plan contracted, the User may disable the use of the AI Features at any time from the "AI Data" section of the account settings. The deactivation takes immediate effect for the future processing of the User's data.

Limitations and warnings regarding AI-generated content. The AI Features are assistive tools. AI models may produce inaccurate, incomplete or incorrect results (sometimes referred to as "hallucinations"). It is the User's responsibility to review and verify any AI-generated content before relying on it, in particular before incorporating it into invoices, communications or any other documents with legal or financial effect.

Financial and tax decisions. Before making any financial or tax decision — or filing any tax return — the User must consult a qualified accountant, tax adviser or other suitably qualified professional. Intellizy is not a tax adviser and does not provide legal, accounting or tax advice. The content generated by the AI Features does not, under any circumstances, constitute professional advice.

Data processing in the AI Features. The processing of the User's data and of the personal data the User provides to the AI Features is governed by the Privacy Policy and, where applicable, by the DPA.

4. Payment Terms and Subscriptions

• Plans. Involy offers several Plan modalities, the features and prices of which are published on the Involy website:
  • Free Plans. Allow the use of the Service with a limited allowance of invoices and features.
  • Periodic paid Plans (Subscriptions). Include an allowance of invoices and features per period, invoiced on a monthly or annual basis.
  • Pay-per-use Plan (without AI). The User only pays for the invoices actually issued through the Service, with no pre-defined periodic allowance. Amounts generated under this modality are invoiced monthly.
  Intellizy may modify the Plan offering in accordance with Clause 13 (Modifications to the Terms).
• Payment processing and issuance of subscription invoices. Payments and the issuance of the invoices corresponding to the User's Subscription are processed and issued by the Payment Gateway on behalf of Intellizy. The User accepts the payment methods enabled by the Payment Gateway. The relationship between the User and the Payment Gateway in its capacity as a payment service provider is governed by the Payment Gateway's own terms.
• Card data. Intellizy does not collect, access or store any credit or debit card data. Card data is entered directly into the Payment Gateway, which handles it in accordance with its own security policies and applicable standards (for example, PCI DSS).
• Billing cycle. Billing occurs on the date on which the User contracted the Plan, with monthly or annual periodicity according to the chosen Plan. The Subscription renews automatically at the end of each period until the User cancels it.
• Plan Upgrade. The upgrade to a higher Plan takes immediate effect. The billing cycle restarts as the new Plan begins; the unused portion of the previous Plan is prorated and credited against the amount corresponding to the new Plan. Proration is calculated based on the unused portion of the previous Plan, taking into account either the remaining issuable invoices in the Plan allowance or, where the Plan has an unlimited allowance, the remaining time of the billing period. Before confirming the upgrade, Intellizy will display to the User a summary of the change terms, the resulting credits, the amount payable and the date on which the change will take effect.
• Plan Downgrade. The downgrade to a lower Plan takes effect at the end of the current billing period, at which time the chosen Plan replaces the previous Plan. During the rest of the current period, the User will continue to enjoy the features of the previous Plan. No proration is applied to Plan downgrades.
• Taxes. The stated prices do not include applicable taxes, which will be added where due.
• Currency. Payments are processed in euros.
• Cancellation of the paid Subscription. The User may cancel the paid Subscription at any time from the account settings. Subscription Cancellation prevents the automatic renewal for the following periods; the User may continue using the Service with the features of the contracted Plan until the end of the current billing period. At the end of that period, the User's account is automatically transferred to the Involy free Plan, with no further Subscription charges. The User may continue using the Service with the features and limitations of the free Plan, without prejudice to any pay-per-use charges that may be generated within the free Plan, which require express authorisation by the User in the application.
• Refund policy. Intellizy offers free Plans for an unlimited period so that the User may test the Service and verify its suitability for the User's particular needs before contracting a paid Plan. For this reason, and as a general rule, no refunds are issued of the amounts paid for Subscriptions when the Subscription Cancellation is initiated by the User or for reasons attributable to the User. The only exception is the one provided for in Clause 6 of the DPA: where the User terminates a part of the Service for cause attributable to Intellizy due to a material adverse change in the Sub-processor categories, the User will be entitled to a pro-rata refund of the unused portion of the pre-paid Subscription, limited to the affected Service.
• Price changes. Price changes will be notified in accordance with the procedure set out in Clause 13 (Modifications to the Terms).

5. User Responsibilities

Invoice content. The User is solely responsible for the truthfulness, accuracy, completeness and legality of all the information the User enters into the Service, including the content of the invoices the User issues to the User's own customers (recipient identification data, items invoiced, amounts, taxes charged, etc.). Intellizy does not, and cannot, verify the material or legal correctness of such content.

Tax compliance. The User is solely responsible for compliance with all tax, accounting and invoicing obligations arising under applicable law (including, without limitation, the obligations arising under VAT, personal income tax, corporate income tax, the Spanish General Tax Act (Ley General Tributaria), the Spanish Commercial Code (Código de Comercio) and the specific invoicing rules, such as Spanish Royal Decree 1007/2023 and Order HFP/1177/2024). Use of the Service does not exempt the User from compliance with such obligations.

Verifactu. Involy is a Computerized Billing System (Sistema Informático de Facturación, "SIF") that operates exclusively in VERI*FACTU mode. The transmission to AEAT of the invoice records is a technical feature of the Service; it does not constitute tax advice nor any guarantee as to the User's compliance with tax obligations, or as to the material or legal correctness of the invoices issued. For technical details, see the Verifactu Responsibility Statement.

No professional advice. Intellizy does not provide tax, accounting, legal or financial advisory services. The Service is offered as an invoice-management tool. The User must consult a qualified accountant, tax adviser or other suitably qualified professional before making any financial or tax decision and before filing any tax return.

Lawful use of the Service. The User undertakes to use the Service in accordance with the law and with these Terms. In particular, the User may not use the Service to:

• Issue invoices or other documents that are false, fraudulent or intended for illegal activities.
• Process personal data of third parties in breach of the GDPR or any other applicable data protection legislation.
• Infringe the intellectual or industrial property rights of third parties.
• Carry out activities that affect the security, integrity or availability of the Service or the underlying infrastructure.

6. User Responsibility for Third-Party Claims

The User's use of the Service may, in certain circumstances, give rise to claims by third parties. This Clause governs the User's responsibility for such claims, within the limits provided by applicable law.

The User undertakes to defend, indemnify and hold harmless Intellizy, its directors, employees and contractors against any claim, action, sanction, damage, loss, cost or expense (including reasonable attorneys' fees) brought by a third party (including the recipients of the invoices issued by the User, other users of the Service, third parties with rights over the data processed, tax authorities and data protection authorities) that arises out of:

• (a) The data, content or information that the User enters into or transmits through the Service.
• (b) The User's use of the Service, including any use that breaches these Terms or any applicable law.
• (c) The User's breach of its obligations under these Terms, the Privacy Policy or the DPA.
• (d) The User's infringement of intellectual or industrial property rights, of tax or accounting law, of data protection law, of anti-fraud regulations or of any other applicable law.

This Clause is without prejudice to the limitations of liability set out in Clause 12 and without prejudice to any mandatory rights that may apply to the User under applicable law.

7. Intellectual Property

• Intellizy ownership. All intellectual and industrial property rights in the Service, including without limitation the software, design, texts, graphics, logos and trademarks, are owned by Intellizy or licensed to it.
• Licence to the User. Intellizy grants the User a limited, non-exclusive, non-sublicensable and non-transferable licence to access and use the Service for the User's professional purposes and in accordance with these Terms.
• User Content. The User retains ownership rights in the Content the User enters into the Service. The User grants Intellizy a limited, non-exclusive and non-transferable licence to process the Content strictly to the extent necessary to provide the Service, to transmit invoice records to AEAT in accordance with Verifactu, and to comply with any other applicable contractual and legal obligations.

8. Confidentiality

• Confidential information. The User may have access to confidential information through the Service. The User undertakes to keep such information confidential and not to disclose it to any third party without the prior written consent of Intellizy.
• Exceptions. This obligation does not apply to information that (i) is publicly available without breach by the User, (ii) has been developed independently by the User without access to the confidential information, or (iii) has been lawfully obtained from a third party without confidentiality restrictions.

9. Privacy and Data Processing

The processing of the User's personal data by Intellizy is governed by the Privacy Policy, which the User accepts by accepting these Terms.

When the User uses the Service to issue invoices to its own customers, the personal data contained in those invoices (to the extent that they constitute personal data under Article 4(1) GDPR) is processed by Intellizy as processor on behalf of the User, who acts as controller. The terms of such processing are set out in the Data Processing Agreement (DPA), which is incorporated by reference into these Terms and is accepted by the User at the time of contracting the Service.

10. Account Cancellation and Termination of the Service

This Clause governs the cancellation or termination of the User's account in the Service. It is distinct from the Cancellation of the paid Subscription regulated in Clause 4, which only affects the paid Subscription without closing the account.

• Account Cancellation by the User. The User may cancel the account at any time from the account settings. Account Cancellation entails the definitive cessation of the use of the Service. If at the time of the cancellation request there are outstanding amounts owed (for example, pay-per-use charges authorised by the User), Intellizy will issue a final invoice for such amounts before proceeding with the deletion of the User's data.
• Cancellation or suspension by Intellizy. Intellizy may cancel or suspend the User's account for any reason, including without limitation breach of these Terms, non-payment of amounts due or prolonged inactivity of the account. Save in cases of serious breach, Intellizy will provide at least 15 days' notice prior to cancellation.
• Consequences. Following Account Cancellation, the User's right to use the Service will cease immediately. If, following cancellation, the User registers again with the same tax identification number, the User will not be eligible again for the Involy free Plan.
• Processing and deletion of data following Account Cancellation. The deletion of the User's personal data and of the Customer Data processed in the application is governed by the Privacy Policy and, as applicable, by Clause 12 of the DPA, once any outstanding amounts have been resolved (collected or recorded as uncollectible).
• Survival of provisions. The following provisions will survive Account Cancellation: Confidentiality, Privacy and Data Processing, User Responsibility for Third-Party Claims, Disclaimer of Warranties, Limitation of Liability, Dispute Resolution, Governing Law and any other provisions that, by their nature, are intended to survive.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, or non-infringement. Intellizy does not warrant that the Service will be uninterrupted, error-free or secure.

The disclaimer of warranties expressly includes the AI Features, the limitations of which are set out in Clause 3. Intellizy does not warrant the accuracy, completeness, reliability or suitability of the content generated by the AI Features for any purpose, in particular for the filing of tax returns, the making of financial decisions or compliance with legal obligations.

12. Limitation of Liability

In no event shall Intellizy, its affiliates, directors, officers, employees, agents or licensors be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation loss of profits, data, use, goodwill or other intangible losses, arising out of or in connection with the use of or the inability to use the Service, whether based on warranty, contract, tort (including negligence) or any other legal theory, even if Intellizy has been advised of the possibility of such damages.

Intellizy's total aggregate liability to the User for all claims arising out of or in connection with the Service shall not exceed the amount actually paid by the User to Intellizy for the Service in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms shall limit liability that cannot be limited contractually under applicable law, including wilful misconduct (dolo) and gross negligence (culpa grave) under Article 1102 of the Spanish Civil Code, nor any mandatory rights that may apply to users who qualify as consumers under applicable consumer protection legislation.

13. Modifications to the Terms

Intellizy may modify these Terms to reflect changes in the Service, in its practices or in applicable law. The current version is always available on this page, together with the date of the last update.

Non-material changes — for example, drafting clarifications, contact updates, adjustments arising from regulatory updates or replacement of a provider within a category already disclosed — will take effect on the date indicated in the Terms themselves and will be communicated through a visible notice in the application. Continued use of the Service after that date will constitute acceptance of the changes.

Material changes — meaning those that materially expand the User's obligations, reduce the User's rights, materially modify the offering of Plans or prices applicable to the User, or materially affect the Privacy Policy or the DPA — will be subject, at Intellizy's election, to one or more of the following mechanisms:

• Advance notice. Notice of at least 30 days in advance through a visible notice in the application and, where technically feasible, by email to the address associated with the User's account. During that period, the User may cancel the Subscription if the User does not accept the new terms.
• Explicit in-application acceptance. A requirement of express acceptance by the User upon next login, through an in-application gate that blocks the use of the Service until the User expressly accepts the new terms or indicates the intent to cancel the account. In this case, the User will be presented, within the same flow, with a visible and equivalently easy option to cancel the account without accepting the new terms.

Any of the foregoing mechanisms will constitute a valid expression of the User's consent to the new terms when the User opts to continue using the Service under them. Intellizy may combine both mechanisms where it deems appropriate.

14. Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall be resolved, first, through good-faith negotiations between the parties. If the dispute cannot be resolved through negotiation within 30 days, it shall be resolved exclusively through binding arbitration in accordance with the rules of the Arbitration Court of the Madrid Chamber of Commerce, Industry and Services (Corte de Arbitraje de la Cámara Oficial de Comercio, Industria y Servicios de Madrid). The arbitration shall be conducted in Madrid (Spain) and in the Spanish language.

The foregoing is without prejudice to the User's right, where applicable, to seek redress before the ordinary courts pursuant to the mandatory consumer protection rules, and to the right of data subjects to lodge complaints with the Spanish Data Protection Authority (Agencia Española de Protección de Datos, AEPD).

15. Governing Law

These Terms and the User's use of the Service shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict-of-laws rules, and without prejudice to the application of any mandatory rules that may apply to the User by reason of the User's place of residence.

16. Miscellaneous Provisions

• Order of precedence. In the event of a conflict between these Terms and the documents incorporated by reference, the following order of precedence shall apply: (i) the DPA shall prevail in respect of the processing of the personal data the User enters into the Service in the capacity of controller; (ii) the Privacy Policy shall prevail in respect of the processing that Intellizy carries out as controller of the User's own data; and (iii) these Terms shall prevail in all other matters.
• Severability. If any provision of these Terms is held to be invalid or unenforceable, it shall be deemed not written and the remaining provisions shall remain in full force and effect.
• Entire agreement. These Terms, together with the documents incorporated by reference, constitute the entire agreement between the User and Intellizy in respect of the Service and supersede all prior or contemporaneous communications and proposals, whether oral or written.
• Assignment. The User may not assign or transfer these Terms or any rights hereunder without the prior written consent of Intellizy. Intellizy may assign or transfer these Terms without restriction, in particular in the context of corporate reorganisations, mergers, demergers or sale of the business.
• Notices. Intellizy may communicate with the User by email to the address associated with the User's account, by in-application notifications or through the Service. The User may communicate with Intellizy via support@involy.com.
• Force majeure. Neither party shall be liable for any delay or failure in performance due to events beyond its reasonable control, including without limitation acts of God, natural disasters, war, terrorism, riots, government actions, telecommunications failures or labour disputes.
• Waiver. The failure to exercise or the deferred enforcement of any right under these Terms shall not constitute a waiver of that right or of any other right.

Contact

If you have questions about these Terms, you can contact us at support@involy.com or through the contact form.